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ETHICAL COMPLAINTS PROCEDURE
As a professional voluntary body, the Institute’s Ethical Standards Committee has jurisdiction only in matters concerning members of the Institute. The following new Ethical Complaint Procedure has been formulated with a view to reducing the time frame for a case to be heard.
BEFORE THE INSTITUTE CAN BECOME INVOLVED IN A DISPUTE
- The parties must be members of the Institute and must agree to abide by the findings of the Institute’s Ethical Panel appointed to hear the case.
- The relevant complaint is to be completed by someone who has the capacity to bind the Company or Individual to the finding of the Institute’s Panel.
- Proof of an attempt to resolve the matter on a Principal to Principal level must be submitted.
THE COMPLAINANT MUST:
- Obtain the relevant Complaint Form from the Institute;
- Complete it and send it to the Institute by prepaid registered post/hand delivered to include:
- All relevant material in affidavit form (certified);
- A R3 000-00 deposit (VAT inclusive) to the Institute;
- Copy of material and relevant complaint form must simultaneously be sent by the complainant directly to the Respondent by prepaid registered post or hand delivered.
THE RESPONDENT MUST:
- respond to the complaint within fourteen (14) days;
- complete the Relevant Form and send it to the Institute and include the Reply Affidavit Form;
- Copies of these documents to be sent by the Respondent directly to the Complainant by prepaid registered post or hand delivered.
- Plus pay the R3 000-00 deposit (VAT inclusive) to the Institute.
THE COMPLAINANT HAS A RIGHT OF REPLY AND MUST:
- Respond to the Respondent’s affidavit within fourteen (14) days
- Reply to be in affidavit form to the Institute by prepaid registered post/hand delivered;
- A request for a hearing date;
- Copies of these documents to be sent by the Complainant directly to the Respondent by prepaid registered post or hand delivered.
The Institute will convene an Ethical Panel to hear the case and set a date for the hearing not later than 30 days after receipt of the Complainant’s reply, affidavit, and request for a hearing.
Click here to download the Ethical Complaints Dispute Procedure...
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